fbpx

Delivery & Shipping Policy

Delivery & Shipping Costs & Timing

Delivery & Shipping Cost

Delivery & Shipping cost is calculated on a “per order,” “per item” or “per pound” basis and is based on your location or the shipping option you select. We offer free shipping to Greater Accra and Kumasi and charge for other regions, However this is only available on Smartphone purchase above GHS250.

This is mainly because we have numerous outlets in those regions and also get more than 70% of our orders from Accra and Kumasi which makes the average cost of delivery per product relatively lower than other regions.

Delivery & Shipping Timing

We deliver within 48hours after confirming your order however customers within greater Accra and Kumasi are likely to receive in the same day products were confirmed.


How to Change Delivery & Shipping Information

To Change Delivery & Shipping Information for Future Orders:

  1. Sign in to your account.
  2. From here, you can update, remove or add a shipping address.


How to Change Delivery & Shipping or Pickup Options After an Order Has Been Placed

Need to change your shipping or pickup options? Make changes to a recent order

You can change your shipping options as long as we haven’t started the shipping process. This is usually within 30 minutes of placing your order.

  • Change your shipping method
  • Switch from shipping to store pickup
  • Change the shipping address

If you miss the 30minute deadline, kindly call any of our hotlines (0544019552) within one hour after confirming your order to change your shipping address.

We’ll hold your store pickup items at the store for 5 days. If you don’t pick up your items by then, we’ll cancel the order and refund your method of payment. If you can’t pick up your order within 5 days and you don’t want it to be canceled, check your order details for extended pickup options.

 

Shipping to Multiple Addresses

Shipping items in the same order to multiple addresses?

If you order two or more different items, you can choose separate shipping addresses and shipping methods for each. During checkout, specify the shipping address and method for each item.

If you want to ship multiple quantities of the same item to separate shipping addresses, you’ll need to place separate orders.

Free standard shipping on orders

On qualifying items, free shipping will be noted on the product page and in your Cart, along with an estimated date of arrival

Scheduled Delivery Services

Some items may require scheduled delivery due to their size and weight. These items include TVs air conditions, fridges etc.